Key Responsibilities:

• Supports the Account Executive during the onboarding process for Advertising Partners
• Reviews all information on advertising listings to confirm accuracy before submittal to the site
• Updates Sales Reps on the status of each advertising listing during the onboarding process
• Consistently audits all advertising listings
• Communicates with the IT team to execute changes needed on advertising listings or website functionality
• Provides weekly reports and updates on open accounts
• Promptly responds to customer inquiries (general questions, cannabis education, user account assistance, etc.)
• Continuous education to stay up to date with cannabis trends, benefits and methods of use

Position Requirements:

• 1+ yrs previous customer service experience
• Attention to detail and ability to prioritize and problem-solve
• Advanced knowledge of cannabis and its modern day uses
• High level of professionalism
• Comfortable working in a fast paced environment
• Must have strong computer skills and be a quick learner
• Experience working with Google Drive, Dropbox, Gmail, Excel, etc.
• Ability to work at a computer for extended periods of time
• Customer-oriented representative and work independently
• Highly organized
• Experience working in a team environment
• Graphic design experience not required but a major plus!