Quality Assurance/Customer Support Specialist

To ensure the content on is consistently accurate, the Quality Assurance/Customer Support Specialist regularly reviews all data on the site, facilitates any necessary corrections, and responds to customer inquiries. This position requires a detail oriented individual with a can-do attitude to quickly resolve discrepancies, enjoys working with technology and passionate about cannabis education.

San Diego
Quality Assurance/Customer Support Specialist


Key Responsibilities:

  • Supports the Account Executive during the onboarding process for Advertising Partners
  • Reviews all information on advertising listings to confirm accuracy before submittal to the site
  • Updates Sales Reps on the status of each advertising listing during the onboarding process
  • Consistently audits all advertising listings
  • Communicates with the IT team to execute changes needed on advertising listings or website functionality
  • Provides weekly reports and updates on open accounts
  • Promptly responds to customer inquiries (general questions, cannabis education, user account assistance, etc.)
  • Continuous education to stay up to date with cannabis trends, benefits and methods of use


Position Requirements:

  • 1+ yrs previous customer service experience
  • Attention to detail and ability to prioritize and problem-solve
  • Advanced knowledge of cannabis and its modern day uses
  • High level of professionalism
  • Comfortable working in a fast paced environment
  • Must have strong computer skills and be a quick learner
  • Experience working with Google Drive, Dropbox, Gmail, Excel, etc.
  • Ability to work at a computer for extended periods of time
  • Customer-oriented representative and work independently
  • Highly organized
  • Experience working in a team environment
  • Graphic design experience not required but a major plus!